Terms and Conditions

All material on this site is the property of, or licensed to, Louise De Masi, unless otherwise stated.

By using our website you accept and agree to these Terms and Conditions.

For information on our Privacy Policy go to Privacy Policy.

Website Content

We do our best to show accurate colours but we can not guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction of your computer monitor or mobile device.

Information on this website is subject to change without notice.

The inclusion of any links to third party websites does not imply the endorsement or approval, by Louise De Masi, of such third parties websites, businesses or other activities.

Copyright

Unless otherwise stated, copyright in the information and images or artwork prints on this website, including to all social media sites, is owned by or licensed to Louise De Masi. This website and the content of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any purpose, unless specifically authorised by law or in writing by Louise De Masi.

Prints and Original Works of Art

If you purchase a print or original painting, you are paying for the physical product to own and enjoy. Whilst you own the artwork, you do not own the copyright to it. Purchased artworks may not be may not be reproduced, duplicated, copied, sold, or otherwise exploited for any purpose, unless specifically authorised by law or in writing by Louise De Masi.

The copyright remains with Louise De Masi unless:

  • It is specifically transferred to the buyer

  • The copyright has expired

The buyer buyer does not automatically acquire the right to reproduce a painting as prints, cards, posters, on clothing, etc, when they purchase a painting - you're acquiring the right to own and enjoy the item but not the right to reproduce it.

This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.

Returns Policy

Returns by Customer

Please contact us before returning any products. 

  • We do not refund orders for buyer’s remorse.

  • Wrongly ordered sizes are not eligible for refunds. Our supplier makes everything on demand, so requesting a size exchange would mean producing an entirely new product. 

  • Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore or supplier (Printful) reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.